Job Overview
This is a pivotal role in ensuring data integrity, availability, and recoverability across various backup, restore, replication, and tape management processes.
The successful candidate will play a key part in supporting compliance initiatives, contributing to documentation and reporting, and collaborating with technical teams to uphold data protection standards.
A secondary responsibility includes monitoring IT infrastructure health and completing regular operational checklists to ensure system reliability and performance.
Main Responsibilities:
* Monitor daily backup jobs and investigate any errors, warnings, or failures; resolve or escalate as appropriate.
* Perform scheduled and ad-hoc restores to validate backup integrity and support operational, disaster recovery, and cyber recovery needs.
* Maintain and execute infrastructure operations checklists, escalating anomalies as required.
* Ensure timely resolution of backup/restore related support tickets.
* Maintain Commvault Clients, Storage Resources, Storage Policies & Schedule Policies.
* Coordination of legacy tape restore requests with third-party vendors.
Documentation & Reporting:
* Develop and maintain procedural documentation and wiki articles for common data protection tasks (e.g., server onboarding, restore procedures, replication checks).
* Build and manage Commvault dashboards and reports, including: Executive summary status reports (daily, weekly, monthly) Capacity planning and health reports Custom reports for specific teams (e.g., database, data warehouse).
Infrastructure & Patch Management:
* Coordinate regular patching and updates across: Commvault Software Maintenance Releases and Feature Releases Commvault Distributed Software Media agent OS/BIOS/firmware Tape library firmware Commvault server OS patching.
User Access Administration:
* Manage Commvault user accounts, including MFA configuration and access reviews.
* Ensure licensing capacity and data ageing policies are monitored and maintained.
Replication & Virtualization:
* Monitor and report on replication jobs (RecoverPoint, Commvault Dash copies, database DR copies).
* Perform VMware data protection tasks, including snapshots and VM restores.
Tape Library & Offsite Rotation:
* Oversee tape library operations: Cleaning cycles, tape ordering, labelling, and scratch media replenishment Daily ejection of cyber-protect media Hardware installation and replacement coordination.
* Managing data retention and disposal under information governance guidelines and ensuring compliance with legal requirements.
* Manage offsite tape rotation: Liaise with third-party storage providers Maintain inventory and disposal logs Ensure compliance with secure storage requirements.
* Liaise with staff in Disaster Recovery site regarding tape rotation process.
Procurement & Vendor Coordination:
* Raise purchase requests for data protection-related items (e.g., tapes, support contracts, offsite storage).
* Support vendor coordination for hardware and service delivery.
Infrastructure Monitoring & Checklist Execution:
* Monitor the general health of IT infrastructure components, including physical hardware, virtual environments, disk libraries, and media agents.
* Track infrastructure metrics such as capacity, performance, and licensing.
* Complete daily, weekly, and monthly operational checklists to ensure system reliability.
* Escalate anomalies and issues identified during checklist execution.
* Support continuous improvement of monitoring and checklist processes.
Key Skills & Experience:
* Proven experience in data protection operations within IT/OT environments.
* Working knowledge of Commvault, RecoverPoint, and VMware backup technologies desirable.
* Familiarity with Windows and Linux OS, virtualization, and networking fundamentals (OSI model, TCP/IP, IPv4, LAN/WAN).
* Excellent documentation and reporting skills.
* Ability to manage multiple priorities in a fast-paced environment.
* High attention to detail and strong analytical skills.
* Effective communication and collaboration with technical and compliance stakeholders.