Role:
To ensure the efficient daily operation of the WBC Civils Sales Office, through professional interactions with customers in person/ by phone/ email. Role responsibilities include completing Sales activities such as, completing quotes, orders, and invoices, whilst providing exceptional customer service.
Duties:
* First point of contact with trade customers.
* Build positive, friendly relationships with all customers cash sales/ team ledger.
* To foster and practice the Company principle of excellent customer service at all times in relation to all customers.
* Constant communication with Manager regarding customer accounts, highlighting product range, price variations, anecdotal information etc., so that a proactive approach can be utilised in fostering future sales and best customer relationship management.
* Liaise with and support external Sales Reps, by providing timely and accurate information.
* Maintain lines of communication with Logistics officer to ensure service matches customer expectations.
* Provide information to customers relating to products, orders, deliveries, invoices.
* Accurate and timely pricing of invoices to ensure prompt deliver to customer.
* To participate fully in all training and personal development initiatives as required by the Company.
Skill & Attribute Development for Role:
* Excellent communication skills.
* Excellent customer service skills.
* Awareness of sales process and customer relationship management.
* Proficient use of Excel.
* Attention to detail.
* The ability to work under pressure and prioritise a changing workload.
Job Type: Full-time
Benefits:
* Bike to work scheme
* On-site parking
Experience:
* Sales: 1 year (required)
Work authorisation:
* Ireland (required)
Work Location: In person