At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Role overview:
The Arklow-based Fraud Management team of 13 oversees the UK and Ireland portfolios. We monitor accounts and transactions to detect fraud, review potential violations, and secure accounts to prevent losses to Elavon.
Our work involves close collaboration with merchants, banks, law enforcement, and internal teams. We also maintain fraud-related data and processing statistics to support process improvements as risks evolve.
Key accountabilities:
* Monitors account activity to identify fraudulent financial transactions and violations
* Secures accounts to prevent losses
* Works with internal departments to validate that charges are authorized
* Works with merchants to resolve customer service issues or fraudulent activity
* Maintains merchant processing statistics and records
Skills & experience required:
* Third Level Degree or equivalent
* Typically, five or more years of related work experience
* Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation
* Experience with loss mitigation
* Effective verbal and written communication skills
* Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
* Technical or trade school certificate in business or computer science preferred
Additional information:
* Hours of work 7 am - 3.30 pm Mon to Fri with the occasional Saturday & bank holidays
* The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
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