Senior Customer Service Representative Opportunity
The ideal candidate will possess a strong customer service background, leadership skills and the ability to handle escalated issues professionally.
Key Responsibilities:
* Work with the customer service team to ensure a positive and productive work environment.
* Develop strategies to improve customer service processes and enhance customer satisfaction.
* Handle escalated customer inquiries and complaints, ensuring prompt resolution.
* Collaborate with other departments to ensure seamless service delivery.
* Stay up-to-date with industry trends and best practices.
* Support product portfolio identification and stakeholder communication.
Requirements:
* Strong customer service background and experience in leadership roles.
* Excellent communication and interpersonal skills.
* Ability to handle escalated issues professionally and resolve customer complaints.
* Strong analytical and problem-solving skills.
* Knowledge of industry trends and best practices.
Benefits:
* Opportunity to work with a long-established client.
* Collaborative and dynamic work environment.
* Chance to develop new skills and take on additional responsibilities.
* Competitive salary and benefits package.