About Us is proudly rooted in the scenic town of Killarney, County Kerry. Established in 1989, the company continues to experience strong growth and nationwide expansion. Guided by co-founders Denis Murphy and Simon Gallivan, our culture is defined by integrity, professionalism, and a deep commitment to investing in people whilst delivering excellence in service to our clients.Now employing over 300 dedicated professionals across Ireland, our team is rapidly expanding—with significant growth plans extending into 2025 and beyond. This momentum is driven by our strategic partnership with Assured Partners, one of the largest and fastest-growing brokerage firms globally.Your RoleThe purpose of this role is to provide effective IT assistance across all aspects of the business. In this role you will also provide back up and support to the IT Director and wider IT organisation across AP agencies.Key responsibilities:Provide responsive IT support to agency staff, addressing issues related to hard-ware, software, and data systems.Manage and resolve service tickets via ServiceNow, ensuring timely updates and communication with stakeholders.Install, configure, and maintain software, hardware, and network systems.Diagnose and troubleshoot technical issues, coordinating with region-al/corporate IT teams, vendors, and managed service providers (MSPs). This includes supporting with issue resolution for other agencies or wider region, as directed by IT management.In special circumstances (major incidents, office migrations) work flexibly with wider organisation and third parties to drive urgent resolution and enable business operations.Enforce cybersecurity policies and ensure compliance through regular software and equipment updates.Repair or replace faulty equipment and manage procurement processes for IT assets.Maintain accurate inventory records and ensure backup and restore systems are operational.Support mobile device management, including secure setup of company applicationsAssist with agency onboarding and migration activities, including user setup, authentication, data transfer, and application configuration.Set up and maintain laptops, printers, projectors, and video conferencing equipment; support office moves as needed.Administer phone systems, ensuring functionality of extensions, hunt groups, call recording, and other features.Monitor and support business applications (e.g., O365, accounting, payroll, AMS, document management), collaborating with third parties to resolve issues and drive improvements.Liaise with technology vendors to maintain performance and support operation-al projectsMaintain up-to-date technical documentation and perform regular user access reviews and cleanup activities.Test new hardware/software in accordance with change management policies.Deliver IT training to staff as needed.Strive for high performance and continuous improvement in IT services to meet evolving business needs.Identify and recommend new technologies and enhancements to existing systems.Adhere to all company policies and training requirements.Work at local agency and travel to other satellite offices to provide local support; and to other offices and locations as required by the role, migration support, etc.Any other duties, tasks and responsibilities that can reasonably be expected of you having regard to your skills, experience and seniority.Commitment to our company values:PartnershipExpertiseInnovationPassionDoing the right thingAbout youIn this role, you will be able to successfully demonstrate the following competencies:Collaborative team player with a proven ability to work effectively with colleagues across functionsSelf-motivated and capable of working independently with minimal supervisionComposed and responsive in high-pressure situations, with a strong sense of urgency and focusCommitted to delivering exceptional customer service and maintaining the highest standards of client careStrong verbal and written communication skills, with the ability to convey information clearly and confidentlyDemonstrates curiosity, self-awareness, and a dedication to continuous personal and professional developmentSkilled in managing multiple tasks and priorities simultaneously in a structured and efficient mannerProfessional in both presentation and demeanour, with a confident and articulate presenceAble to translate complex or technical information into clear, accessible language for diverse audiencesStrong attention to detailDriving license requiredWe are happy to consider reasonable adjustments during the recruitment process due to a disability, health condition or other factor, and we will ask if there are any such requirements if you are invited to an interview.Job Types: Full-time, PermanentPay: €35,000.00-€45,000.00 per yearBenefits:Bike to work schemeCompany eventsEmployee discountWork from homeWork Location: In person