What you’ll doOur Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self‑starter who has demonstrated success dealing with ambiguous global‑scale programs, multi‑layered stakeholder management and significant cross‑functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data.ResponsibilitiesBe accountable for building and driving large‑scale deal lifecycle transformation program changes end‑to‑end, and be directly responsible for marshaling the cross‑functional support and resources needed to accomplish your goalsDesign and scale a global delivery model by effectively managing and integrating offshore teams; ensure seamless operational continuity through rigorous performance standards, cultural alignment, and optimized hand‑off protocolsEstablish and maintain a gold‑standard documentation ecosystem, ensuring all program methodologies, process maps, and strategic playbooks are accurate, accessible, and continuously updated to support organizational knowledge and scalabilityManage directly (or coordinate) the ‘full‑stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablementDevelop strong collaborative relationships with key stakeholders across Stripe across levels and functionsWork cross‑functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technologySeamlessly prioritize among various projects and synthesize data to guide/support strategy and decisionMake exec level recommendations and drive decisions, where necessaryMinimum requirementsA strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end‑to‑endExperience with deal management processes, deal process related root cause analysis, and commercial agreements7+ years of experience in program management, business operations, management consulting or a related disciplineWorks well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environmentThe ability to diagnose, simplify and structure problems and solutions while having command of “the details”Enthusiastic “roll up your sleeves” mentalityExcellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high‑bar in terms of communication effectivenessComfort with Excel and/or Google Sheet for analyzing large datasetsPrior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management toolsPreferred qualificationsComfort operating with incomplete data and adapting / re‑prioritizing activities as business needs changeDeep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales‑oriented environmentA growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverablesPrior experience with payments and/or SaaS
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