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At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always at the forefront in our minds as we are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Responsibilities
* Assist in creating a warm and welcoming environment for our guests
* Welcome and greet guests in a friendly and professional manner
* Take orders and prepare cocktails, mocktails, and other beverages in a timely and efficient manner
* Maintain a clean and organised bar area
* Ensure that all beverages are served at the correct temperature and in the appropriate glassware
* Recommend and upsell beverages based on guests' preferences and the establishment's offerings
* Handle cash and credit card transactions accurately and responsibly
* Comply with all health and safety regulations and procedures
* Collaborate with other staff members to ensure a seamless and enjoyable experience for guests
* Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
* Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations, ensuring an exceptional level of service is maintained at all times
* Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
* Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
* Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
* Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
* Assist in the set up and preparation, and provide service duties for functions as required
* Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
* Ensure that all front of house and guest areas are well maintained at all times
* Any other duties as directed by the Restaurant & Bar Manager or other members of the management team
Requirements
* Experience of working in a similar role and/or environment (preferably in a high-end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
* Basic Food Hygiene Certificate (desirable)
* Accurate and efficient cash handling skills
* Proven experience as a bartender in a hospitality environment
* Excellent knowledge of spirits, wine, and beer
* Strong customer service and communication skills
* Ability to work in a fast-paced environment and multitask effectively
* Familiarity with cash handling and POS systems
* Availability to work flexible hours, including weekends and holidays
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