**Job Title:** Training Effectiveness Manager
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The role of the Training Effectiveness Manager is crucial in ensuring that our learning initiatives for data center technicians are delivering measurable results and driving operational excellence across our global infrastructure.
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This position will spearhead the evaluation and auditing of our diverse training programs, ranging from instructor-led sessions to e-learning modules and on-the-job training.
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Main Responsibilities:
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* Design and implement comprehensive evaluation strategies using Kirkpatrick's four-level model and other relevant frameworks.
* Analyze training outcomes at multiple levels: reaction, learning, behavior, and results.
* Develop and administer surveys, interviews, and assessments to gather data on program effectiveness.
* Conduct thorough audits of existing training programs to assess their alignment with organizational goals and technician needs.
* Ensure compliance with relevant local regulations in learning program design and delivery.
* Analyze quantitative and qualitative data to measure the impact of learning initiatives on technician performance and data center operations.
* Prepare detailed reports and presentations on evaluation findings and audit results.
* Develop a scalable model to measure the effectiveness of training programs.
* Provide data-driven insights to support decision-making on program continuation, modification, or termination.
* Collaborate with designers, certification specialists, and subject matter experts to implement enhancements based on evaluation and audit results.
* Monitor industry trends and best practices in technical training and evaluation methodologies.
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A successful candidate will be able to analyze complex data sets, develop effective evaluation strategies, and provide actionable insights to support business decisions.
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We are looking for an experienced professional who can lead our efforts in assessing and enhancing the effectiveness of our comprehensive technical training programs.
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About Our Team:
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Our team is responsible for developing the best Data Center workforce on Earth by creating learning experiences for new hires, career development learning paths to grow our internal talent, and experimenting with innovative technology and mechanisms to improve adult learning in the corporate environment.
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Key Requirements:
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* Multiple years of experience in learning and development, education, or a related field.
* Strong understanding of Kirkpatrick's evaluation method and other training evaluation frameworks.
* Experience in conducting program audits and ensuring compliance.
* Strong analytical and data analysis and statistical skills.
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Benefits:
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As a member of our team, you will have access to ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, which inspire us to never stop embracing our uniqueness.
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We strive for flexibility as part of our working culture, valuing work-life harmony and ensuring that achieving success at work does not come at the expense of sacrifices at home.