Company Culture:The Newpark Hotel is a four-star hotel that is part of a group of hotels known as the Flynn Hotel Collection which is recognised as one of the finest family-run hotel groups in Ireland. We have sister properties in Ennis & Waterford. Our vision is surrounded by the motto let our family look after your family. One of our key values which supports our vision is nurturing hospitality talent, providing a welcoming and supportive environment for individuals to hone skills and grow in confidence.Main DutiesGreet and welcome guests in a friendly and courteous manner.Handle check-in and check-out processes efficiently using HotSoft.Answer any queries the guest may have on in-house facilities and tourist information, providing accurate information about the hotel, local attractions, services, and facilities.Handle guest complaints or concerns professionally and escalate when necessary.Take responsibility for security of keys.Maintain accurate guest records.Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met.Answer telephone calls, respond to email enquiries, and take room reservations accurately.Follow all security and safety procedures, including data protection policies.Work Benefits:Ongoing staff training.Meals on duty.Discounts on food, accommodation & spa facilities in any Flynn Hotels.Complimentary employee gym membership in Escape Health Club.Person Specification:Excellent verbal and written communication skills.Strong customer service orientation with a professional and courteous manner.Flexible availability, including evenings, weekends, and holidays.Experience in a 4-Star hotel preferable.HotSoft experience preferable.Job Type: Full-timeBenefits:Employee discountFood allowanceGym membershipOn-site parkingExperience:Hotel Receptionist: 1 year (required)Language:English (required)Work Location: In person