Overview
HubSpot is looking for a DACH Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword \"stain resistant carpet\" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.
This role is open in our Dublin and Berlin office or remote from anywhere in Ireland or Germany.
What you’ll do
* Manage 100 – 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
* Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them.
* Partner with different teams at HubSpot to solve for the customer, including onboarding, up-sell/x-sell, and renewals. You will get to know HubSpot\'s software incredibly well and help your customers fully adopt the platform.
* Your day-to-day is a mix of proactive and reactive work, with autonomy in managing your book of business. Proactive work includes 4-5 scheduled deep-dive meetings per day to review progress, provide strategic and tactical recommendations, and keep customers updated on latest features. Reactive work covers questions about invoices and how-to questions about the software.
* Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure retention and growth.
* Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them.
If you\'re stimulated by problem solving—whether it\'s a business or technical challenge—this is the role for you.
Requirements
* Fluency in written and spoken English and German
* Extensive experience in a client-facing or account management role
* Business savvy with consultative, problem solving, and issue resolution skills
* Strong knowledge of the media/digital landscape
* Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
* Super organized, quick learner who works well under pressure
* Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
* Ability to build and maintain relationships, manage expectations, and identify issues that require escalation
* Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently is required
* Support ongoing partner relationships to maximize acquisition, retention, and up-sell rates
* Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI
We know the confidence gap and impostor syndrome can impact candidates, so please don\'t hesitate to apply—we\'d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out using this form.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot\'s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. We\'re building a company where people can do their best work, focusing on clarity, ownership, and trust to create space for big thinking and meaningful progress, helping our customers grow as our employees grow.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
* HubSpot Careers
* Life at HubSpot on Instagram
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot\'s Recruiting Privacy Notice for details on data processing and your rights.
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