We are seeking an experiencedCloud Platform Leadto establish and scale ourCloud Operations and Centre of Excellence (CCoE).
This role combines strategic leadership with hands-on expertise to drive best practices acrossCloudOps, SecOps, FinOps, DevOps, Observability, Infrastructure, IT Support, and Release Management.
About SoftCo:
SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey.
Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.
With 35 years' experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys.
We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations.
We operate from offices in the US, Finland, UK, Kosovo and Ireland.
We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.
We are seeking an experiencedCloud Platform Leadto establish and scale ourCloud Operations and Centre of Excellence (CCoE).
This role combines strategic leadership with hands-on expertise to drive best practices acrossCloudOps, SecOps, FinOps, DevOps, Observability, Infrastructure, IT Support, and Release Management.
The successful candidate will play a critical role in ensuring the stability, security, and cost efficiency of our internal and external infrastructure while supporting the company's rapid growth.
Your responsibilities:
Cloud Centre of Excellence (CCoE) Leadership
Establish and lead theCCoE, ensuring alignment withAWS Well-Architectedprinciples and our company goals
Build and oversee core functions:
CloudOps– Scalable and reliable cloud operations.
Observability– Proactive monitoring, logging, and alerting.
SecOps– Security best practices, compliance, and risk mitigation.
FinOps– Cost governance and cloud spend optimisation.
ProductOps – 3 rd level support and SaaS upgrade management
Driveautomation, efficiency, and continuous improvementthroughinfrastructure-as-codeandself-service cloud management.
Foster collaboration withengineering, security, and finance teamsto integrate cloud best practices into operations.
Create a high-performing and collaborative culture, mentoring and developing the team.
Operational Excellence
Ensure thestability, scalability, and securityof all infrastructure and cloud environments.
Own IT policies, ensuringcompliancewithGDPR, SOC2, ISO *****, and other standards.
Implementobservability and site reliability managementfor real-time system performance monitoring and proactive issue resolution.
Hands-On Contribution
Providetechnical leadershipand troubleshoot complex issues when needed.
Leadcritical incident response, root cause analysis, and long-term resolution strategies.
Develop automated monitoring and alerting systems to enhance operational resilience.
Collaboration & Stakeholder Management
Aligncloud operations with business needs, partnering with product, engineering, and customer success teams.
Manage relationships withthird-party vendors and service providers.
Regularly report acrossKPIs for operational performance, security posture, and cloud costs.
Adhere to company policies and compliance standards.
Other ad-hoc duties as required.
Your profile
A bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
An advanced degree such as a Master's or Ph.D. in a relevant technical discipline is an advantage.
8+ years in IT, with at least3 years in leadership roles.
Proven experience inbuilding and modernising a CCoE, aligned with AWS Well-Architected principles.
Expertise inAWS (EC2, S3, RDS, cost optimization)and IT operations acrossFinOps, SecOps, DevOps, and Infrastructure.
Strong understanding ofCI/CD pipelines, IT service management, and security frameworks (SOC2, GDPR, ISO *****).
Experience inmonitoring, observability, and site reliability engineering (SRE)to ensure system uptime and transparency.
Proven ability tobuild and scale teams, balancing hands-on technical work with strategic oversight.
Strong communication skills, translating complex technical concepts for non-technical stakeholders.
Track record ofsolving complex technical challengesand driving innovation in Tech Operations.
Ability tothrive in a fast-paced, scale-up environmentwith evolving business needs.
What we can offer you:
This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector.
We encourage our team to be ambitious and in SoftCo there is a culture of progression.
We support your development by investing in training and partnering with leading learning platforms and providers.
Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.
A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme.
If working for one of the most innovative technology companies is your thing, then look no further.
Join SoftCo and be part of a talented team that is shaping the future of SaaS software.
Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.
SoftCo values diversity and inclusion, believing different perspectives drive innovation.
We are an equal opportunities employer and welcome applications from all backgrounds.
Learn more at softco.com/about-us.
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