In the remote-based Field Application Specialist role, you will be responsible for offering overall product expertise, application knowledge, and technical support along each step of the customer process for the Separations Technologies products, including the Chromatography portfolio. The main mission is to ensure the successful application, implementation, qualification, and use of our products by supporting sales for product positioning and demonstration and customers for application development work, initial startup, training, and troubleshooting.
This is a remote/field-based position out of the Boston, MA area and will assist with customers locally and be responsible for customers in the New England (CT, MA, ME, NH, RI, VT) and New York areas. Travel for this position may be up to 50% at times, based on customer need, and some international travel may be required.
What You Will Accomplish Together With Us
* Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies
* Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs.
* Be responsible for the assigned product line to support sales target achievement in the defined territory
* Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
* Support new products through close collaboration with beta site testing, product demonstrations/discussions, and information gathering
* Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
* Report on competitors' products and feedback information to the application specialist management and products management
* Ensure training of customers on new technologies and support initial start-up operations
* Support regional marketing initiatives
* Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
* Interface with product/project/division management with the willingness and ability to interact at various levels (sales, technical, customers)
* Ability to lift 35+ pounds
What Will Convince Us
* Bachelor's or advanced degree in biological/life sciences and/or engineering
* 3+ Years biopharmaceutical industry experience in Downstream Bioprocess development and/or MSAT or Manufacturing
* Product and application expertise in downstream bioprocessing, with a focus in chromatography a plus, and supporting technologies
* Hands-on experience in scale-up and scale-down methods for downstream unit operations
* Multi-task and prioritize activities accordingly
* Self-motivated; team player
* Excellent communication and presentation skills
We Value
* Experience in downstream drug development, through regulatory filing
* cGMP experience and automation
* Proficiency in Windows-based software packages including Word, Excel, PowerPoint, and Outlook, Statistics
* Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com/career
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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