Customer Service Administrator - Healthcare
Join to apply for the Customer Service Administrator - Healthcare role at TCP Homecare
Customer Service Administrator - Healthcare
2 days ago Be among the first 25 applicants
Join to apply for the Customer Service Administrator - Healthcare role at TCP Homecare
Get AI-powered advice on this job and more exclusive features.
TCP Homecare is a healthcare service provider, specialising in 'direct to patient services' which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient's home.
Role:
The company is currently seeking to employ a customer service administrator on a fixed - term (1 year), full time basis. This person is responsible for all elements involved with ensuring a seamless and smooth pathway for patients referred to the TCP Homecare while promoting the highest standard of service at all times.
Key Responsibilities:
Handling a high volume of calls both inbound and outbound from both healthcare professionals and patients. Providing help and advice to customers, while ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient.
To accept and process patient referrals in a sensitive and professional manner, through an in-house bespoke electronic system.
Ability to follow SOPs / Workflows processes and procedures accurately.
Maintaining all records/correspondence/databases/documentation, electronic or other formats, in an accurate and legible manner within agreed policies.
Attention to detail in all aspects of the role is paramount.
To attend all company required meetings, training and other business in a prepared and punctual manner.
Filing, scanning, and other general office administrative tasks
Report customer related concerns as required and complete any investigation as requested by management.
Ability to work in a fast paced environment, under own initiative and make decisions quickly and effectively. Ability to work effectivity as part of team is vital.
Represents self in a professional and ethical manner at all times,
To be courteous, polite and respectful to all customer, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times.
Ensure interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients / customers.
Responsible for the administration of daily/weekly/monthly documentation for departmental reviews and reports.
Daily scheduling and co-ordination in accordance with the service requirements.
Assist in the development of patient management protocols
Assist in the development of patient IT systems and services
Key Desirables
Strong PC, administration, interpersonal and communication skills
Familiarity or knowledge of medical terminology is an advantage.
Ability to deliver in a fast paced environment
Ability to work under own initiative and make decisions quickly and effectively
What We Offer in Return:
Competitive annual salary
24 days of annual leave per annum
Pension Scheme
Health Insurance
Employee Discount Card
You Can Also Expect:
A supportive and friendly working environment
Regular training courses and opportunities to upskill
Promotional opportunities
Refer a Friend scheme
Social events
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at TCP Homecare by 2x
Sign in to set job alerts for “Customer Service Administrator” roles.
Customer Service Administrator - 10 month contract
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Clondalkin, South Dublin, Ireland 19 hours ago
Dublin, County Dublin, Ireland 1 week ago
Customer Services – We want to unlock your potential!
Lucan and Pettycanon, South Dublin, Ireland 3 days ago
Newbridge, County Kildare, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
Customer Service Administrator - Healthcare
Dublin, County Dublin, Ireland 2 months ago
Customer Service Manager UK & Ireland (M/F/D)
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Technical Customer Service Administrartor
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 21 hours ago
Customer Service - Quality Associate - CL12
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 1 hour ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 18 hours ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr