We are currently looking to recruit a Customer Service Advisor for a full-time role based in Galway.
Responsibilities:
* Responding to customer complaints
* Escalating problems to the technical team or other members of the product team
* Updating customer information in the company database
* Providing information about new and existing products and services
* Tracking and processing new orders and refunds
* Making sales and processing payments, when necessary
* Performing administrative tasks as assigned by the Supervisor
Requirements:
* Excellent verbal and written communication skills
* Active listening skills
* Patience and the ability to remain calm in stressful situations
* Excellent interpersonal skills
* Ability to accept criticism
* Sales and persuasive skills
* Attention to detail
Package:
* 23k
* Bonus
* 8:30am to 5pm
* Monday - Friday