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Full time Position
Reporting to General Manager / Department Manager
Key Responsibilities
COMMERCIAL
• To ensure that the floor layout is merchandised in accordance with the company
guidelines.
• Identify creative and visual ideas and take actions for the store.
• Manage the in-store furniture, tables, walls, layouts, internal mannequins and
fixtures, in order to maintain high standards of the brand image.
• Build action plans of the commercial and visual activity of the store in a daily.
Weekly, and seasonal manner and special days, based on analysis of
commercial reports and according to the needs of the store
• Analyse daily, weekly and monthly commercial reports and money mapping to
make decisions on product layout and react accordingly
• Monitor the layout and the availability of the product (including shoes,
accessories, and perfumes)
• Keep up to date on the latest fashion trends and provide feedback on
competitors activity.
STORE OPERATIONS
• Works alongside the operational manager to ensure that the best practice of the
digital devices is in place at all times.
• Controls product levels in the store and communicate with senior management
• Monitors all procedure related to product;
- Warehouse
- Orders
- Reports
• To understand and reinforce the company return policy.
• Promote HR Policies and Procedures and the Code of Conduct in the store by
sharing information with the team and leading by example
TRAINING AND DEVELOPMENT
• To be responsible for the training and development of the commercial team.
• Works alongside the senior management to support the new starters training.
• To actively identify members of the commercial team with development
potential and build a continuous internal succession plan
CUSTOMER SERVICE
• To ensure a high level of customer satisfaction is offered in the store.
• To support customer service with product, knowledge and awareness of the new
arrivals, the best sellers and fashion trends and offer alternatives with the services
we provide and the technology we use in the store
HEALTH AND SAFETY
• To ensure good housekeeping is maintained throughout all areas in the store and
to communicate with the senior management team in case an accident
happens.
• To be aware of the risks of employees and customers are exposed to and to be
aware of safe work practices and company procedures to overcome them.
• Comply with the Company Health & Safety Policy.
• To be an ambassador in the company’s sustainability project and ensure that the
company upholds and works towards finding new, innovative and economically
reductive ways to stay sustainable
Experience and
Qualifications
• Prior Visual Experience within a fast paced environment.
• Good team management skills.
• Market, commercial and competitors awareness
• Visual flair and creative thinking required.
Skills and Attitudes
• Initiative and self-motivation to drive own development.
• Lead by example, motivating and developing employees
• Time management and strong organisational skills – Delegation
• Identifies problems, reacts accordingly with initiative and problem solving
• People and Interpersonal Skills – Mentoring
• Maintain a positive attitude and Customer Service - Works under pressure and
reacts in a professional manner
• Good verbal and written communication skills
• Numeracy and analytical skills
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Product Management, Sales, and Customer Service
* Industries
Retail Apparel and Fashion
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