We are seeking a customer service professional to join our retail team.
This role is ideal for someone who enjoys working in a fast-paced environment and providing top-notch customer support.
The successful candidate will be responsible for handling customer inquiries, preparing quotes, processing invoices, managing orders, and ensuring exceptional customer satisfaction.
Key Responsibilities:
* Assist customers with product inquiries, pricing, and order updates.
* Prepare accurate quotes and process sales invoices efficiently.
* Manage customer orders from start to finish, including stock checks and coordinating with the logistics team.
* Maintain up-to-date product knowledge and provide informed advice to customers.
* Support the wider sales and retail team with administrative and operational tasks.
* Handle customer complaints or queries in a professional and timely manner.
* Keep the shop floor and stock areas well-organized and presentable.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work accurately and efficiently in a fast-paced environment.
* Basic computer skills and familiarity with inventory management systems.
* Flexibility to adapt to changing priorities and seasonal demands.
What We Offer:
* A competitive salary and benefits package.
* The opportunity to work in a dynamic and supportive team environment.
* Ongoing training and development opportunities.