Administration Manager
This role offers you the opportunity to work for a cutting-edge Women's Health Centre which brings expert care, diagnostics, and specialist services together under one roof and a unique chance to shape a brand-new centre, lead a committed admin team, and deliver an exceptional patient experience.
As Administration Manager, you'll be the driving force behind front-of-house operations, appointment management, patient flow, and administrative excellence.
You'll lead, support, and motivate a growing admin team, champion customer service standards, and keep daily operations running smoothly.
Reporting to the Operations Manager and supporting the clinical teams, you'll ensure that the service is efficient, patient-focused, and delivered to the highest standard.
Responsibilities
Supervise and inspire the admin/reception team
Manage rosters, performance, training, and development
Build a strong, engaged, service-focused culture
Oversee reception, bookings, call handling, and patient registration
Ensure smooth appointment coordination across multiple specialties
Troubleshoot operational issues and maintain high service standards
Support SOP development and process improvements
Oversee admin systems, CRM/booking tools, TMS, and telephony
Maintain accurate, confidential patient records
Use data and KPIs to improve workflow and service delivery
Work closely with consultants, nurses, and other teams you will :
Provide clear communication channels for staff and stakeholders
Escalate incidents promptly and support continuous improvement
Qualifications
3+ years' experience supervising or leading admin teams
Strong background in scheduling, call handling, or front-of-house operations
Confident people leader with excellent communication skills
Tech-savvy—comfortable with CRM/telephony/booking systems
Experience in healthcare, Meditech, IPIMs, or IMedDoc is a plus
The role will offer a competitive salary, pension, generous annual leave, and a 37-hour week.
Skills
Centre Administration
Operation Administration
Staff administration
Administration Manager
Front of house operations
Patient flow
TMS
Benefits
Pension
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