Role: Senior Warranty Administrator
Department : Warranty Department
Company: Spirit Foster
Spirit Foster in Sandyford, Dublin 18 are seeking a fulltime, permanent Warranty Administrator.
Reporting to the Service Manager, you will work closely with the service team ensuring all warranty claims are processed in compliance with manufacturer guidelines ensuring that commercial and operational requirements of the business are always considered.
You will also be responsible for ensuring the successful resolution of warranty claims in a timely manner meeting our customer satisfaction standards.
Role And Responsibilities
Working on the day to day administrative tasks in warranty department including reviewing, processing and submitting warranty claims in accordance with manufacturer guidelines
Working closely with the Service Manager and the service team to ensure successful conclusion of warranty claims to the satisfaction of the customer and the business and in a timely manner.
Processing warranty claims and related works across the dealer network and continuously monitoring and reporting on the progression of associated repairs and costs associated with said repairs.
Processing vehicle recalls, collating necessary information for successful distribution to the service team.
Controlling the submission and authorization of any goodwill requests
Ensure claims are processed in compliance with warranty agreements, company policy and legislation Processing parts returns from the dealer network to the relevant manufacturer as requested, obtaining feedback and actioning as appropriate
Manufacturer, systems and process training will be provided.
Skills And Experience
At least 2-3 years administration experience in motor industry.
Excellent attention to detail and accuracy in your work, numeracy skills
Good organisation skills to manage your work
IT System Skills, MS Office including Excel and some knowledge of administrative systems
Good team player, adaptable and a willingness to learn
An interest in the motor industry will be a benefit
Fluent written and spoken English is essential.
If you are from outside the EEA (Europe),this role does not qualify for a work permit unless you already hold one to work unrestricted and fulltime.
Benefits
Competitive base salary commensurate with experience
Performance Bonus
22 days holidays per year
Contributory Pension Scheme
Employee Discounts Programme
Employee Assistance Programme
Please apply with your CV highlighting your relevant experience for this role.
Skills
Vehicle parts Vehicle damages Workshop Administration Car dealership Aftersales Warranty Motor vehicle