Job Description
We are seeking a highly skilled Customer Service Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer support and assistance to individuals experiencing vehicle breakdowns, home emergencies, and other urgent situations.
Key Responsibilities:
* Provide compassionate and professional support via phone, email, or in-person
* Coordinate with suppliers and contractors to resolve customer issues efficiently
* Manage daily operations while ensuring compliance with safety standards and regulations
* Maintain accurate records and follow up to guarantee customer satisfaction and continuous service improvement
Required Skills and Qualifications:
* Excellent communication and interpersonal skills
* Ability to work effectively under pressure and manage multiple priorities
* Strong problem-solving and analytical skills
* Highly organized and detail-oriented with excellent time management skills
What We Offer:
* Competitive annual salary plus shift allowance
* Annual company performance-based bonus
* Group Personal Pension Plan
* Life assurance
* Health Care Subsidy
* Generous annual leave package
* AXA Employee Discounts
* Education Support and learning opportunities