Role Summary:
We are seeking a professional with exceptional interpersonal skills to join our front-of-house team as a Guest Services Associate. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing top-notch service to our guests.
Main Responsibilities:
* Greet guests warmly and provide a positive first impression of the hotel.
* Efficiently handle guest check-ins and check-outs, ensuring they have all the necessary information about their stay and hotel amenities.
* Manage reservations accurately, taking bookings over the phone, via email, or through online systems, and confirm details with guests.
* Assist guests with inquiries, special requests, and any issues that may arise during their stay, striving to exceed expectations at all times.
Key Qualifications:
* Previous experience in a customer-facing role, ideally in hospitality or reservations.
* Strong communication and interpersonal skills, with the ability to build rapport with guests and provide exceptional service.
* Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
What We Offer:
* A supportive, energetic, and collaborative team environment.
* Opportunities for professional development and career growth.
* Employee discounts on hotel services and amenities.
About You:
* You have excellent communication and interpersonal skills, with the ability to work well under pressure.
* You are proactive and able to think critically, making sound decisions when needed.
* You possess strong organisational skills, with the ability to manage multiple tasks and deadlines.
Skills: Attention Detail Excellent Communication Skills Work Initiative