Overview
Our client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.
What You’ll Do
* Team Management: Lead and support Area Managers and Supervisors. Oversee recruitment, training, and performance reviews. Ensure service standards through audits and system tracking.
* Client Management: Build and maintain strong client relationships. Address service issues and ensure contract requirements are met. Participate in audits and client meetings.
* Health & Safety Compliance: Promote and oversee health and safety standards on client sites.
* Internal Collaboration: Work closely with internal teams to resolve issues quickly.
* Business Support: Support pricing reviews, service expansions, and payroll queries. Assist in TUPE processes and employee relations when needed.
What You’ll Bring
* Minimum 2 years of experience in service or contract cleaning industries.
* At least 2 years of team management experience.
* Eligibility to work full-time in Ireland with flexible hours.
Preferred Skills
* Strong leadership and problem-solving skills.
* Ability to multitask and prioritize effectively.
* Customer-focused with excellent relationship management.
* Experience with KPIs, SLAs, and compliance audits.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Note: Only applicants with existing legal rights to work in Ireland can be considered.
How to Apply
Please send your full and up to date CV along with a cover note or email to our Multi-Sector team.
Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland and only suitable applicants may be contacted.
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