No matter your current career stage or where you aspire to be, we're committed to creating a workplace where you can thrive, grow, and love what you do.
At TED, we celebrate individuality — each of us brings unique backgrounds and personalities to the table.
But one thing unites us: delivering outstanding service to our customers, guided by our mission of Keeping Industry Working.
Role Purpose
The Inside Sales Account Manager is responsible for supporting business growth through proactive account management, inbound and outbound sales activity, and digital engagement.
The role focuses on developing existing customer relationships, identifying new business opportunities, generating leads, and driving revenue through effective sales strategies and customer engagement.
Key Responsibilities
Generate incremental sales and increase customer loyalty to drive product growth.
Manage and develop existing customer accounts to maximise revenue and margin.
Identify and develop new business opportunities within existing and prospective accounts.
Evaluate and pursue cross-sell and up-sell opportunities at every customer interaction.
Promote and sell cost-effective solutions to ensure customer retention and satisfaction.
Identify and promote own-brand product opportunities.
Implement activity plans to meet and exceed revenue and gross profit targets.
Proactively follow up on quotations and sales opportunities to close business.
Present account strategies and performance updates to management on a monthly basis.
Deliver excellent, professional, and friendly customer service at all times.
Support and execute sales activities linked to marketing campaigns.
Generate new leads and acquire new customers to grow sales.
Re-engage inactive or former customers to renew business relationships.
Effectively handle objections to secure customer commitment and future engagement.
Promote and communicate the company value proposition and value-added services.
Maintain accurate customer records and activity tracking within relevant systems.
Comply with all company policies, procedures, and processes.
Undertake any other reasonable duties as requested by management.
Essential Experience & Knowledge
Strong ability to build relationships and conduct meaningful sales conversations by phone.
Commercial awareness with strong business acumen.
Relevant product or industry knowledge (e.g. industrial products).
Strong digital mindset with experience using CRM and sales tools.
Technically proficient and comfortable with multiple business systems.
Excellent communication and interpersonal skills.
Strong negotiation and objection-handling skills.
Effective time management and organisational skills.
Ability to prioritise and manage multiple tasks.
Analytical mindset with attention to detail.
Ability to work both independently and collaboratively.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades.
We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation.
Our team of over **** people are proud to be keeping industry working.
We're all individuals, yet we're very much one united team.
We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences.
Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer
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We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
Information for Recruitment Agencies
We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.
We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions.
Any speculative CVs will be considered our own and we will not pay any agency fees.
We have a PSL and those on this will have access to our portal to accept CVs.
Should you want to be considered for our PSL, please ******
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