Overview
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.
Application Details
Applicants should supply suitable character references and be prepared to complete a Garda vetting application form. We are offering a structured 26-week trainee placement in our busy Post Office. This Work Placement Experience Programme (WPEP) role will provide hands-on training in customer service, cash handling, and postal & financial services. The placement is designed for individuals with no prior experience — full training and mentoring will be provided. Over the course of the programme, you will gain valuable skills in:
* Assisting customers with postal, savings, and payment services
* Handling transactions securely and accurately
* Using computer systems and office processes
* Developing strong communication and organisational skills
A dedicated workplace mentor will support you throughout the placement, with at least 60 hours of training. The role is in-person and based in Stillorgan, Co. Dublin. This placement is an excellent opportunity to build practical workplace skills, gain confidence in a customer-facing environment, and enhance your employability for future permanent roles.
Role Description
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.
Formal Training (20 Hours)
* Customer Service Skills – 10 hours
* Cash Handling & Fraud Awareness – 5 hours
* Health & Safety in the Workplace – 5 hours
Informal Training (40 Hours)
* On-the-job training in postal and financial services operations – 15 hours
* Customer interaction and communication practice – 10 hours
* Office administration, reporting, and systems training – 10 hours
* Teamwork, shadowing, and workplace integration – 5 hours
Sector
* Sector: financial and insurance activities
Career Level
* Not Required
Candidate Requirements
Essential
* Minimum Experienced Required (Years): 0
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