Job Title: Senior System Analyst
We are seeking an experienced Senior System Analyst to join our team. This is a senior role that involves leading the software management lifecycle for all enterprise and critical applications deployed across our international facilities.
Key Responsibilities:
* Develop and maintain tools and processes to effectively manage the full lifecycle of software applications across facilities in Europe and future expansion.
* Define external interfaces, constraints, quality issues and other non-functional requirements.
* Partner with project managers to complete requirements documentation in accordance with project schedule.
* Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
* Document changes to baseline requirements through standard change control process.
* Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
* Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
* Perform end user and application support functions including problem solving and resolution of application function defects.
* Provide systems and application training.
* Develop and execute project presentations.
* Participate in special projects as required.
* Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.
* Manage the full lifecycle of application integrations.
* Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
* Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
* Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements.
* Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc.and are made available across the organization as appropriate.
* Performs vendor management by maintaining oversight and escalations of all issues and product enhancements.
* Monitors vendor's performance in accordance with purchasing, services, and support contracts.
* In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
* Performs additional duties and management responsibilities as assigned.
Requirements and Qualifications:
The ideal candidate will have at least 5-7 years of total related experience, including three years in a senior or lead role, OR equivalent combination of education/experience.
A degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise level applications is preferred.
Experience Supporting Patient Administration Systems, Electronic Medical Record System, Cardiology applications, Radiology/PACS systems, Experience with HL7, FHIR, API integration technologies Healthcare Information Technology experience is highly desirable.
Benefits:
Our benefits package includes competitive pay, fully paid maternity and paternity leave for new parents, Competitive Pension Plan, company funded Death in Service Benefit x 3 times, Critical Illness cover for all employees up to the age of 66, Enhanced annual leave up to a maximum of 27 days, Flexible working opportunities to support you to work around external family commitments, Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About Us:
Our organization is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, we shape the future of health through clinical and technological innovation, research and education.
We expand our expertise globally, bringing world-class care across continents through our international division.
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