Diagnose and resolve technical issues by reviewing application code, configuration, and data. Implement minor code fixes and provide effective solutions.
Employment Type:
Full time
Timing:
General
Work Mode:
Work from Office
Experience:
6+ years
Location:
Dublin
➢ Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.
➢ Review the application code, configuration and data to identify the problem that member or team member facing and perform minor code fixes.
➢ Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.
➢ Create and track incident reports, assign incidents to appropriate teams for resolution.
➢ Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.
➢ Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.
➢ Working knowledge of technical strategies, business process design, application development and technical architecture
➢ Ability to plan, organize, schedule, and manage work hours and small projects.
➢ Strong problem solving and analytical abilities.
➢ Possess good written and oral communication skills.
➢ Possesses ability to collaborate effectively with a wide array of people on many different levels.
Minimum Qualifications
➢ Bachelor's degree in Computer Science, Information Technology, or a related field.
➢ 3 years of experience in application support or development.
➢ Able to perform minor code fixes.
➢ Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.
➢ Excellent problem-solving and troubleshooting abilities.
➢ Effective communication skills, both verbal and written.
➢ Ability to work independently and as part of a team.
➢ Familiarity with tools
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