Location: Dublin
Position: Reservations Sales Agent - German AND/OR Italian Speaking
Staycity is seeking a Reservations Sales Agent - German AND/OR Italian Speaking to join our Reservations Team at our Dublin Head Office on a full-time, permanent basis. This role offers an opportunity to be part of Europe's leading Aparthotel provider. Staycity fosters a fun, fast-paced, and team-oriented culture with a strong focus on collaboration and employee well-being.
You will interact with both internal and external customers. Our ideal candidate will have a strong customer focus. Staycity offers a competitive package along with opportunities for growth and advancement.
About Staycity
Staycity Group is expanding under two brands: Staycity Aparthotels and the new premium Wilde Aparthotels by Staycity. As Europe’s premier Aparthotel provider, we are a rapidly growing company with an average of 10 new aparthotels opening annually.
Benefits:
* Paid Maternity, Surrogacy, Adoptive & Paternity leave
* Comprehensive Health and Dental Insurance – from day 1
* Annual leave: 25 days plus Christmas Eve and Good Friday
* Matched pension contributions
* Competitive bonus
* Staff rates: From €25 per night
* Support for role-relevant higher education expenses
* 2 paid volunteer days per year
* Employee Assistance Program (EAP) for support
Key Responsibilities:
Manage and process all inbound sales and reservation inquiries from various channels, including making and amending reservations, gathering leads, confirming group bookings, and reporting daily sales and performance metrics. Qualify sales needs and coordinate calls and meetings with Sales Managers. Occasionally conduct sales research to develop new leads, ensuring excellent customer service to create a positive experience for our guests.
Candidate Requirements:
* Fluent in English & Italian OR German, both written and spoken
* Proficiency in Word and Excel; experience with Opera PMS is a plus
* Excellent customer service skills, with an outstanding telephone manner and attention to detail
* Organized, target-driven, and able to prioritize workload effectively
If you believe you are a good fit for this Reservations Sales Agent role, please click ‘apply’ now! We look forward to hearing from you.
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