Member Experience & Front Desk SupervisorAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Up to €40,000Galway, Ireland (On-site)As Member Experience & Front Desk Supervisor, you will be the welcoming face of our clients business & a key ambassador for their brand.
You will play a vital role in creating an exceptional first impression, overseeing front desk operations, & ensuring every customer feels valued, supported, & cared for.This role combines hands-on front-of-house leadership with strong administrative & organisational responsibilities, helping to maintain the high service standards their customers expect.Key ResponsibilitiesLead & oversee the front desk experience, providing a warm, professional welcome to customersManage daily reception operations, including check-ins, bookings, scheduling, & paymentsAct as the primary point of contact for member enquiries, handling questions & concerns with efficiency & empathyMaintain accurate membership records & support administrative processesWork closely with management & the wider team to deliver consistently high service standardsTrain, support, & motivate reception staff to ensure a positive & professional customer experience at all timesAbout YouMinimum of 3 years' experience in a senior receptionist, front desk, or guest services role (experience in hospitality, leisure, or premium service environments is an advantage)Excellent interpersonal & communication skills, with a friendly & approachable mannerStrong organisational xsokbrc & administrative abilities, with keen attention to detailCalm & confident under pressure, with the ability to prioritise tasks in a busy environmentPositive, proactive, & genuinely passionate about delivering outstanding customer serviceDoes this sound like the role for you?(phone number removed)(url removed)