Protex AI is the AI Safety and Operations Intelligence Company.Client Solutions Technical Project Manager/Product Manager MissionOwn the successful delivery and commercial expansion of Protex use case, data integration, and feature projects with some of the biggest companies in the world, ensuring every engagement lands on defined technical success criteria and creates the conditions for deeper deployment across the site.The RoleWe are hiring a Client Solutions TPM to own the delivery and expansion of post onboarding technical projects with enterprise clients. You own the success of client projects after the system is live, the use case deployments, data integration projects, and new pilot feature rollouts that convert a connected site into a high value, growing Protex deployment.You are accountable for scoping, coordinating, and delivering against technical success criteria from close collaboration with the client, and for using that delivery relationship to identify and drive expansion across cameras, use cases, and sites. You sit at the intersection of Product, our Engineering teams, and the client, translating requirements into executable plans, holding delivery to measurable outcomes, and surfacing commercial opportunity through technical credibility.Over time, you raise the abstraction level: turning field patterns into better integration standards, onboarding frameworks, and feature beta, pilot, trial and project rollout playbooks that scale.What You OwnUse Case Projects Scoped, time bound delivery of specific Protex use cases with enterprise clients, from requirement collection and alignment through software build, model training, configuration, validation, and confirmed technical success. You define what done looks like before work begins.Data Integration Projects End to end delivery of integrations between Protex and client systems, ERP, CMMS, BI platforms, safety management tools. You own the project plan, the client relationship during delivery, and confirmation that data flows correctly and reliably.Hardware Integration Projects Delivery of integrations between Protex and physical site infrastructure, PLCs, access control systems, audio alerting hardware and speaker networks, bespoke or non standard camera configurations, and edge devices. You own the scoping of hardware dependencies, coordination with client facilities and engineering teams, and confirmation that physical systems are correctly connected, triggering as expected, and producing reliable signals into the Protex platform.New Feature Delivery with Clients Ownership & coordination of early access, beta, and feature rollout projects with named accounts. You manage expectations, gather structured feedback, and ensure the client realises value from new capability before general availability.Technical Success Criteria Jointly defined, measurable outcomes for every project. Criteria are specific, agreed upfront, and used as the gate for project closure, not subjective satisfaction.Deployment Expansion Active identification and pursuit of expansion opportunities within accounts, additional cameras, new use cases, adjacent sites. You use delivery success as the commercial lever. You understand what's deployed, what's not, and why it should be.Delivery Playbooks Reusable frameworks for how Protex runs use case, integration, and feature projects. You identify friction, document what works, and feed structural gaps back into product and engineering.ResponsibilitiesScope and plan client projects with clear technical success criteria and milestonesRun concurrent delivery workstreams across multiple enterprise accountsCoordinate internal product and engineering resources without direct authorityLead client facing project calls, working sessions, and technical reviewsIdentify and elevate delivery risk early, with a resolution path attachedTranslate technical complexity into clear client communicationIdentify expansion signals, new use cases, uncovered areas, integration gaps, and drive them commercially with Account ManagementDocument delivery outcomes and surface recurring patterns as product inputDrive project closure with verified sign off against agreed success criteriaWhat We're Looking ForTechnical enough to understand how systems connect, estimate integration lift, identify failure modes, and identify opportunities and tangible solutions on the fly. You don't need an engineer in the room to have a credible technical conversationExperienced in enterprise SaaS delivery integrations, data products, or AI/ML feature rolloutsComfortable juggling and owning measurable outcomes and commercial expansion targets, not just activity or milestonesAble to define and hold to technical success criteria in ambiguous, fast moving client contextsUnderstands data pipelines, integrations, and configuration interdependencies well enough to scope work, spot risk, and challenge assumptionsDirect, credible client communicator who manages expectations without overpromising, and knows when to push backCommercial instinct reads the account, recognises expansion signals, and knows how to move opportunity forward in partnership with Client Success & Account ManagementComfortable operating across technical and commercial conversations in the same client engagementPrior exposure to industrial, manufacturing, or logistics environments a strong plusFamiliarity with data connectivity platforms, Snowflake, Salesforce, SAP, or similarHigh agency, moves fast, removes blockers, escalates with context and a proposed path forwardAble to build lightweight prototypes, data mockups, or proof of concept outputs using available AI tools and client data, to unblock decisions, validate assumptions, or demonstrate value before full engineering investmentWhat Success Looks LikeEvery project closes against defined technical success criteriaClients understand what they're getting, when, and how success will be measuredDeployment footprint and thus value grows within accounts, more data integrations, more cameras, more use cases, more sitesIntegration and use case delivery velocity improves quarter over quarterProduct and Engineering receive structured, actionable feedback from every deliveryExpansion opportunities are identified, qualified, and converted through delivery relationshipsClient Project Delivery patterns become repeatableProtex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
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