Senior Technical Service Manager - ECS EMEA North
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At SAP, we keep it simple: you bring your best to us, and we’ll bring the best out in you. We work across more than 20 industries and 80% of global commerce, with a focus on building solutions that help customers achieve business outcomes.
Summary:
We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high‑quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will support our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise.
Technical Service Managers play a critical part in helping customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
The Role:
Analyze and implement SAP support methodology.
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load‑balancer, virtual machine).
Own, lead and coordinate operational tasks, escalations, process improvements.
Support the operation of technical system landscapes.
Deliver high quality and ensure stable operations.
Identify top issues, define action plan and drive the resolution process.
What you bring:
Minimum 7+ years of SAP Technical Administration with SAP Basis skills and experience on Administration and Operations of SAP solutions.
Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
Strong background in SAP Solutions, SAP technology and products and cloud technology.
Good knowledge of S/4HANA architectures and S/4HANA related migration paths and tools.
Solid understanding and experience in SAP HANA.
Experience in Technical Architecture/Implementation/Change Management.
Deep experience in technical planning, implementation and configuration.
Expertise across multiple SAP and non‑SAP technologies.
Knowledge of SAP RISE or ECS experience would be an advantage.
Meet your team:
SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services focuses on delivery of managed private cloud services, providing our customers with the right level of service. We have Technical and customer‑facing roles within the unit along with technical delivery.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Successful candidates may be required to undergo a background verification with an external vendor.
Requisition ID: 447163 | Work Area: Information Technology | Expected Travel: 0–10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Job Segment: ERP, Cloud, Service Manager, Compliance, Information Technology, Technology, Customer Service, Legal
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