Role Purpose - Managed Service and Digital Transformation
The Account Director will be responsible for managing, developing and expanding key client relationships while identifying opportunities for revenue growth across existing accounts. The role focuses on strategic account leadership, consultative engagement and ensuring long‑term client satisfaction, while contributing to overall commercial performance and customer retention.
Key Responsibilities
Own and manage a portfolio of strategic client accounts.
Develop and execute account growth plans aligned with commercial objectives.
Identify opportunities to expand services, increase revenue and deepen client engagement.
Maintain strong senior stakeholder relationships across client organisations.
Client Relationship Management
Act as the primary commercial point of contact for assigned accounts.
Build trusted relationships with executive, operational and technical stakeholders.
Understand client business priorities and align services to support their objectives.
Ensure high levels of client satisfaction, retention and ongoing partnership development.
Commercial & Contract Management
Lead commercial discussions including renewals, pricing negotiations and contract extensions.
Monitor account profitability and ensure commercial sustainability.
Manage forecasting, pipeline updates and CRM reporting related to assigned accounts.
Collaboration & Delivery Alignment
Work closely with delivery, technical and support teams to ensure client expectations are met.
Support the development of proposals, presentations and strategic account reviews.
Ensure alignment between commercial commitments and operational delivery.
Market & Strategic Insight
Maintain awareness of industry trends, client sector developments and competitor activity.
Provide feedback internally to inform service development and commercial strategy.
Identify emerging opportunities within existing accounts and adjacent markets.
Experience & Qualifications
8+ years’ experience in account management, client development or commercial roles within technology services, consulting or managed services environments.
Proven experience managing and growing strategic client accounts.
Strong relationship‑building skills with senior business and technical stakeholders.
Excellent commercial awareness and negotiation capability.
Strong communication, presentation and organisational skills.
Experience in IT services, digital transformation, cloud, cybersecurity or consulting environments.
Experience managing enterprise or public sector clients.
Relevant business or technical qualification (or equivalent experience).
Core Competencies
Strategic relationship management
Commercial and financial acumen
Collaboration and stakeholder leadership
Results‑driven with strong client focus
Success Measures
Client retention and satisfaction levels
Revenue growth within assigned accounts
Account profitability and commercial performance
Strength of stakeholder relationships
Contribution to overall commercial strategy
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