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Role Overview
The Regional Catering Support Manager will support the continuous improvement and delivery of high standards in catering services across the CareChoice Group homes in Cork and Waterford. This involves working collaboratively with Head Chefs, Directors of Nursing (DONs), Assistant Directors of Nursing (ADONs), and General Services Managers (GSMs) to enhance food quality, hygiene practices, regulatory compliance, and the overall resident dining experience.
Essential Criteria
* Excellent communication skills—both written and verbal, with the ability to build effective relationships with multidisciplinary teams.
* Strong organisational and multitasking skills—ability to manage priorities across multiple locations.
* Proficient in Microsoft Office—particularly Outlook, Word, and Excel.
* Full clean driver's license—essential for regional travel between sites.
* Previous experience in catering management, healthcare, or eldercare settings.
* Knowledge of HACCP, food hygiene, and allergen regulations.
* Ability to lead, train, and influence teams towards continuous improvement.
* A passion for enhancing the wellbeing and quality of life for older persons through food service excellence.
Operational Support & Compliance
* Work closely with Head Chefs, DONs, and GSMs to improve and maintain high catering and housekeeping standards.
* Ensure hygiene and cleanliness standards in kitchens and proper maintenance of catering equipment.
* Monitor and enforce compliance with food safety and hygiene regulations (e.g., HACCP).
* Oversee food storage and labelling practices, including allergen control and cross-contamination prevention.
Quality of Catering Services
* Support chefs in delivering high-quality, freshly cooked meals and home baking.
* Ensure appealing and appropriate food presentation across all dietary needs, including modified diets.
* Monitor food temperatures and ensure meals are served hot and safely.
Cost Control & Budget Adherence
* Provide guidance on cost control within catering budgets.
* Support purchasing processes, stock control (including FIFO), and adherence to menu cycles.
* Promote food waste reduction initiatives.
Reporting & Audit Readiness
* Submit regular reports to line managers detailing home visits, actions taken, and supports required.
* Assist homes in addressing and closing out food safety and Environmental Health Officer (EHO) audits.
* Perform internal audits related to catering services and resident mealtime experiences as directed by Head Office.
Mealtime Experience Enhancement
* Evaluate and support improvements to the resident mealtime experience in dining rooms and private rooms.
* Ensure cleanliness, appropriate setting of tables and trays, proper service flow, and staff-resident interaction.
* Monitor food service temperatures and serving practices.
Staff Training & Development
* Assist with onboarding and training of staff on new catering systems, procedures, and initiatives.
* Provide ongoing support and upskilling for catering and support staff.
Resident Engagement & Feedback
* Support action plans based on resident satisfaction surveys and mealtime audits.
Housekeeping and Hygiene Oversight
* Conduct visual inspections during home visits, focusing on cleanliness standards.
* Identify issues like odours, cleanliness of hand wash stations, and condition of housekeeping equipment.
* Spot-check housekeeping documentation for completeness and accuracy.
Personal Attributes
* Demonstrate compassion and respect in interactions with residents and families.
* Conduct oneself with honesty and integrity.
* Maintain skills and knowledge through training.
* Excellent decision-making and problem-solving skills.
* Strong interpersonal skills.
Health and Safety
* Participate in health, safety, and well-being initiatives.
* Help maintain a safe environment for staff, residents, and visitors.
* Ensure proper use of PPE and hygiene standards.
* Report incidents and ensure compliance with safety procedures.
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