Job Opportunity We are seeking a Level 1 IT Support Specialist to join our team. This role will provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance. You will troubleshoot and resolve hardware, software, and network issues for both employees and clients. The successful candidate should have 1+ years experience in an IT helpdesk, technical support, or customer service role. Previous experience with Active Directory, Microsoft Office 365, or other business systems is also an advantage. Key Responsibilities: