Location: Bishopstown, Cork, Ireland.
Job Type: Full Time, Permanent
About Us: Join an award-winning team at Johnson & Perrott Motor Group We are delighted to announce that we are a 'Platinum Standard Winner' at the Deloitte Best Managed Companies Awards, which recognizes the best-run companies in Ireland for strategy, capability, innovation, culture, and financial performance.
We are now seeking a Warranty Administrator to join our Bishopstown team.
Job Summary: We are currently seeking a highly organized and detail-oriented Warranty Administrator to join our team.
As a Warranty Administrator, you will play a crucial role in ensuring timely and accurate submission of warranty claims, maintaining records, and providing support to various departments.
If you have excellent administrative skills, a keen eye for details, and the ability to work in a fast-paced environment, we would like to hear from you.
Responsibilities Include but Are Not Limited To:
Ensure the timely and accurate submission of claims for warranty under the terms of the manufacturer's warranty procedures.
Maintain accurate records of all transactions.
Maintain an efficient filing/record keeping system to assist the audit process.
Label and store old parts in good order.
Liaise with the accounts department regarding outstanding claims.
Undertake recall administration.
Undertake used car warranty administration.
Communicate warranty issues to all departments.
Ensure the timely costing of claims onto our dealership management system.
Work closely with service advisors, service foreman, and after sales manager to ensure adherence to all warranty procedures.
Strive for high levels of customer satisfaction, both internal and external.
Maintain a level of housekeeping required by management.
Support company quality policy initiatives, including the quality management system.
Maintain good working relationships with staff in other areas.
Proactively contribute to departmental and inter-departmental teamwork and support the overall company mission and related initiatives.
Providing backup support to the service desk when required.
Required Education, Skills, and Qualifications:
Strong organizational skills, flexibility, and the ability to work effectively as part of a team.
Excellent interpersonal skills with colleagues and customers.
Experience working with Kerridge/ADP/CDK systems is an advantage.
Strong PC skills, and technical background would be an advantage.
Previous experience in a similar role is an advantage.
Must have a full clean driver's license.
Personal Attributes:
Candidates should align with our core values of:
Integrity – Doing the right thing, always.
Commitment – Taking ownership and delivering excellence.
Caring – Putting people first, from customers to colleagues.
Benefits:
Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
Work Life Balance: We offer a 4 Day Work Week for this role.
Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
Employee Assistance Program: Access to a support program to assist with any challenges you may face.
Job Types: Full-time, Permanent
Benefits:
Bike to work scheme
Company pension
Employee assistance program
On-site parking
Wellness program
Experience:
WARRANTY ADMIN: 2 years (preferred)
Licence/Certification:
B Driving Licence (preferred)
Work authorisation:
Ireland (required)
Work Location: In person