Direct message the job poster from Ergo IT Recruitment Services
Senior Technical Recruiter at Ergo - Microsoft Country Partner of the Year 2024 / VMware POTY 2023 / MS Modern Work POTY 2023 / Azure Expert MSP
Ergo are seeking an IT Systems Engineer for a long‑term contract role in Dublin or Wexford. As an IT Systems Engineer you will act as a point of escalation for Junior (L1/L2) Engineers while supporting a small number of sites within an ITIL environment. In addition to BAU the successful candidate will be involved in project work and should be confident in a Team Lead role.
You should have strong experience in the Microsoft 365 stack, ITIL and possess an Irish Driving License.
This is a hybrid role requiring onsite presence 2/3 days per week.
What will you do?
* Provide technical support for a variety of users using IT services, e.g., staff, Board members, contractors, partners, etc.
* Solve problems while working in a team who can manage their time efficiently and prioritise or escalates technical issues to ensure a prompt closure.
* Deal with incidents, service requests and problems as defined by the Information Technology Infrastructure Library (ITIL) framework.
* Escalate calls from 2nd line support.
* Mentor 1st Line supports helping to grow knowledge and skills.
* Visiting sites to complete IT projects.
* Liaise with contracted support companies to support the ICT environment where necessary.
You should have previous experience in the following:
* Microsoft 365 stack
* SharePoint / SharePoint Online
* Active Directory / Entra ID Administration understanding forests, domain, and access control
* Windows 10/11 Operating Systems
* Microsoft SQL Server
The following is also required:
* Full Driver’s License
* ITIL certification (or willing to obtain)
Apply today for more info.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
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