Senior Customer Solutions Resident Architect
US - Remote
About Us
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.
As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.
We’re backed by top‑tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:
Reliable, high‑quality data is the fuel that propels AI‑powered data engineering.
AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.
We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.
dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.
Location: Remote, US
About the Role
We are seeking an experienced Senior Customer Solutions Resident Architect to join our team. In this role, you will drive critical customer outcomes by delivering high‑impact technical guidance to strategic accounts. You will be part of a high‑visibility initiative that supports pre‑sales, accelerates adoption, enables key migrations, and mitigates churn risks.
This role is designed to deploy RA‑level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.
What You’ll Do
Accelerate Customer Success Across the Lifecycle
Support strategic pre‑sales opportunities by providing technical expertise to prospects
Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
Lead reactive adoption initiatives to de‑risk churn or contraction and position accounts for future growth
Deliver Technical Excellence
Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
Build solution MVPs and guide long‑term technical strategies tailored to customer needs
Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
Champion customer success through thoughtful, transparent communication and cross‑functional collaboration
Advance Best Practices and Team Impact
Help build out and refine this evolving function alongside the broader RA organization
Track and manage capacity and engagement effectiveness similarly to other RA‑led initiatives
What You’ll Need
5+ years of experience in technical customer‑facing roles such as post‑sales consulting, technical architecture, or solution delivery
Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
Hands‑on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
Clear, concise communication skills for both technical and executive audiences
A collaborative mindset — thriving in a remote, transparent, and highly cross‑functional organization
Willingness to travel 2–4 times per year for company‑wide events
What Will Make You Stand Out
Ability to influence technical direction and build consensus across internal and customer teams
Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows
Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
Proven success accelerating usage, adoption, and expansion in large, complex accounts
Remote Hiring Process
Interview with a Talent Acquisition Partner
Interview with Hiring Manager
Task
Task Review
Final Values Interview
Unlimited vacation time with a culture that actively encourages time off
401k plan with 3% guaranteed company contribution
Comprehensive healthcare coverage
Generous paid parental leave
Health & wellness stipend
Flexible stipends for:
Home office setup
Learning and development
Office space
And more!
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance‑based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
In Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, and Austin, an alternate range may apply, as specified below.
The typical starting salary range for this role in the specific locations listed is: $163,000 - $200,000
The typical starting salary range for this role is: $146,000 - $180,000
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.
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