This is an exciting opportunity to join a dynamic and collaborative team within the Human Health B2B Customer Accounts function at Chanelle. As a Human Health B2B Account Executive, you will be responsible for managing and growing key pharmaceutical client accounts, ensuring exceptional service delivery, and supporting consistent sales growth. You will work cross-functionally with departments such as Business Development, Supply Chain, Regulatory, Finance, and Quality to meet and exceed customer expectations.
This role reports to the Human Health Sales Team Lead.
Location:
This role can be based in our Loughrea or Porto office and is eligible for our hybrid working policy (3 days onsite, 2 days remote) after passing 6 months probation and at the discretion of the manager.
As our Human Health B2B – Account Executive, you will be responsible for:
* Fostering and sustaining strong, long-term partnerships with assigned pharmaceutical clients, ensuring exceptional customer satisfaction and trust.
* Generating reports and interpreting large datasets to uncover trends, deliver actionable insights, and recommend strategies to enhance customer performance.
* Conducting regular business reviews, including forecasting, performance analysis, and tracking key metrics.
* Collaborating with the Business Development team to apply pricing updates and revisions effectively.
* Designing and implementing sales and improvement strategies aligned with overall business objectives, in partnership with the Business Development team.
* Assisting in negotiating and finalizing straightforward contract amendments, with support from the Business Development team.
* Overseeing efficient and timely order processing.
* Proactively addressing and resolving supply-related challenges.
* Identifying opportunities for process optimization to improve customer service, streamline order workflows, and reduce inefficiencies.
* Engaging in regular client meetings to assess performance, gather feedback, and shape strategic account plans.
Education & Experience:
* A bachelor's degree in pharmacy, Pharmaceutical Sciences, Business Management, Sales Management, International Business, or a closely related discipline.
* Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
* 2 years+ professional experience in a comparable role, preferably within a B2B setting.
* Prior experience in a GMP-regulated environment is beneficial.
* Working knowledge of Salesforce is advantageous.
Skills & Competencies:
* Exceptional interpersonal skills with the ability to build and maintain strong professional relationships.
* Strong analytical mindset with the ability to interpret data and produce insightful reports.
* Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.
* Excellent written and verbal communication skills in English.
* Capable of working collaboratively across departments while effectively managing multiple tasks and priorities.
* Highly detail-oriented with a proactive and solution-focused approach to challenges.
Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.