This is an exciting opportunity to join a dynamic and collaborative team within the Human Health B2B Customer Accounts function at Chanelle.
As a Human Health B2B Account Executive, you will be responsible for managing and growing key pharmaceutical client accounts, ensuring exceptional service delivery, and supporting consistent sales growth.
You will work cross-functionally with departments such as Business Development, Supply Chain, Regulatory, Finance, and Quality to meet and exceed customer expectations.
This role reports to the Human Health Sales Team Lead.
Location: This role can be based in our Loughrea or Porto office and is eligible for hybrid working (3 days onsite, 2 days remote) after passing probation.
As our Human Health B2B – Account Executive, you will be responsible for:
Fostering and sustaining strong, long-term partnerships with assigned pharmaceutical clients, ensuring exceptional customer satisfaction and trust.
Generating reports and interpreting large datasets to uncover trends, deliver actionable insights, and recommend strategies to enhance customer performance.
Conducting regular business reviews, including forecasting, performance analysis, and tracking key metrics.
Collaborating with the Business Development team to apply pricing updates and revisions effectively.
Designing and implementing sales and improvement strategies aligned with overall business objectives, in partnership with the Business Development team.
Assisting in negotiating and finalizing straightforward contract amendments, with support from the Business Development team.
Overseeing efficient and timely order processing.
Proactively addressing and resolving supply-related challenges.
Identifying opportunities for process optimization to improve customer service, streamline order workflows, and reduce inefficiencies.
Engaging in regular client meetings to assess performance, gather feedback, and shape strategic account plans.
Education & Experience:
A bachelor's degree in pharmacy, Pharmaceutical Sciences, Business Management, Sales Management, International Business, or a closely related discipline.
Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
2 years+ professional experience in a comparable role, preferably within a B2B setting.
Prior experience in a GMP-regulated environment is beneficial.
Working knowledge of Salesforce is advantageous.
Skills & Competencies:
Exceptional interpersonal skills with the ability to build and maintain strong professional relationships.
Strong analytical mindset with the ability to interpret data and produce insightful reports.
Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.
Excellent written and verbal communication skills in English.
Capable of working collaboratively across departments while effectively managing multiple tasks and priorities.
Highly detail-oriented with a proactive and solution-focused approach to challenges.
Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply.
We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.