Job Title: Senior TechOps Engineer
About Us
With a workforce of more than 3,000 employees across Ireland, the UK, Europe, MENA, and the USA, we are a trusted global partner to pharmaceutical and MedTech manufacturers — working to improve patient access to medicines around the world. Our organisation provides outsourced and specialised services to clients, leveraging strong partnerships with over 200 of the world's best-known pharmaco-medical manufacturers, cutting-edge digital technology, and highly skilled teams.
We operate across three key divisions:
Supply Chain & Retail
,
MedTech
, and
Pharma
.
* Supply Chain & Retail:
We provide pre-wholesale and wholesale distribution of pharmaceutical, healthcare, and animal health products to pharmacies and hospitals nationwide. We also support independent community pharmacies through innovative commercial initiatives and operate a network of pharmacies under multiple well-known symbol brands.
* Pharma – On Demand:
Our specialist medical supply business sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries. With offices in Ireland, the UK, Europe, the USA, and New Zealand, our teams manage international sales, NGO and charity partnerships, clinical trial supplies, unlicensed medicines, sexual health products, and third-party medical product storage and distribution.
Our Culture
Our organisation is built on diverse businesses — each with its own unique identity and values — united by four core cultural pillars:
* People First:
We do the right thing and put people at the centre of everything we do.
* Entrepreneurial Spirit:
We value adaptability, commitment, and resilience.
* Common Purpose:
We are connected through shared goals and collaboration.
* Trust:
We operate with integrity, transparency, and respect.
As we continue to grow both domestically and internationally, we embrace diversity as a key driver of innovation and success.
Sustainability
Sustainability is deeply embedded in our business strategy. We are committed to operating responsibly and ensuring that each of the five pillars of our sustainability strategy is a core part of our decision-making. Our goal is to positively contribute to our people, our communities, and the planet while ensuring long-term success.
The Role: Senior TechOps Engineer
We are seeking an experienced and highly skilled
Senior TechOps Engineer
to join our team. This role involves managing, maintaining, and improving our IT infrastructure while ensuring high levels of system availability, performance, and security.
Key Responsibilities:
Systems Administration
* Manage and support on-premises and cloud-based systems.
* Install, configure, and maintain hardware and software, including servers, storage, and networking components.
* Ensure stability, security, and performance of IT infrastructure across multiple platforms.
Monitoring & Performance Tuning
* Monitor systems' health, performance, and capacity.
* Identify and troubleshoot issues to ensure high availability and optimal performance.
* Proactively manage patching and upgrades to minimise disruptions.
Security Management
* Implement and maintain security policies and procedures in collaboration with the SecOps team.
* Remediate vulnerabilities to maintain compliance with best practices and regulations.
* Liaise with vendors to plan and manage upgrades to firewalls, VPNs, and other security tools.
Backup & Disaster Recovery
* Manage backup strategies and disaster recovery plans.
* Regularly test and refine recovery procedures to ensure data integrity and rapid restoration capabilities.
Automation & Scripting
* Develop scripts and automation processes for system administration tasks using PowerShell.
Collaboration & Support
* Provide support for escalated issues from internal teams and outsourced providers.
* Collaborate with developers, network administrators, and IT staff to optimise infrastructure.
* Document system configurations, processes, and procedures for internal use.
Required Skills & Qualifications
* 2+ years of experience as a Senior Systems Administrator or similar role.
* Strong knowledge of Windows systems.
* In-depth knowledge of cloud platforms (AWS, Azure, GCP) and virtualisation technologies (VMware, Hyper-V).
* Experience with networking (TCP/IP, DNS, DHCP, VLANs, etc.).
* Proficiency in PowerShell scripting.
* Experience with disaster recovery planning and execution.
* Understanding of cybersecurity best practices (firewalls, VPNs, IDS/IPS).
* Strong time management and problem-solving skills.
* Ability to work effectively in a hybrid environment.
* Participation in on-call rota required.