Job Description We are currently seeking candidates for the role of Assistant Front Office Manager, a crucial leadership position focused on enhancing our guests' experience.
About the Position: As the Assistant Front Office Manager, you will play a vital role in supporting the Front Office Manager, leading and overseeing our dedicated front office team.
Your responsibilities will include ensuring the delivery of exceptional 5-star customer service and creating unforgettable experiences for our guests.
Key duties include: - Leading and managing the front office team, guest services staff, and porters/concierge teams.
- Ensuring consistent delivery of flawless, upscale, and professional guest service experiences.
- Analyzing customer feedback to provide strategic direction for continuous improvement.
- Anticipating and responding to all guest needs, both expressed and unexpressed, while actively listening and promptly resolving any complaints.
- Promoting all hotel outlets, amenities, activities, and food and beverage options.
This role reports directly to the Front Office Manager and requires hands-on participation, including daily shifts within the Front Office.
Sheen Falls Lodge and Ring of Kerry Golf are equal opportunity employers committed to fostering a diverse workforce and an inclusive culture.
We only accept applications from individuals who have the right to live and work in Ireland without restrictions.
Qualifications Ideal Candidate: We are in search of an organized and strategically-minded individual with a passion for customer-focused hospitality.
The ideal candidate will possess: - A minimum of 2 years of experience as an Assistant Front Office Manager or Reception supervisor in a similar high-end establishment.
- Exceptional communication and issue-resolution skills.
- The ability to identify areas for improvement in front office operations and develop standards accordingly.
- The capability to represent the department in meetings.
- A strong drive for customer service, with outstanding communication and active listening skills.
- Proven problem-solving and multitasking abilities.
- Strong leadership skills and the ability to motivate a high-performing team.
- A strong sense of responsibility and a professional presentation.
- Proven fluency in English, both written and spoken.
This position is suitable for a hospitality professional looking to advance in their career.
Additional Information The place Sheen Falls Lodge is a member of Relais