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Client:
SAP
Location:
Dublin 24, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ea1ae41dac7b
Job Views:
3
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.
PURPOSE AND OBJECTIVES
As a Technical Support Associate, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A success candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organisation.
EXPECTATIONS AND TASKS
* Providing professional, courteous and prompt technical support (via multiple channels) for the HANA product family.
* Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
* Document technical solutions via the SAP Knowledge Management Strategy.
* Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
* Maintain poise and professionalism in all customer interactions.
* Adapting to business needs is a requirement, shift work / weekend work may or may not apply.
* Engage with and help drive customer support initiatives.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
* 3rd level degree in IT related discipline
* SAP qualifications such as SAPTEC, TERP10 or similar advantageous.
* Strong communicator and a skilled listener.
* Analytical outlook with good aptitude for problem-solving.
* Ability to work in a global team across multiple time zones.
WORK EXPERIENCE
* Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of up to 2 years beneficial.
* Experience in ABAP or other SAP environments helpful.
* Previous experience with Knowledge Management strategies.
* Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [emailprotected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 424746 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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