FIXED TERM CONTRACT - MATERNITY LEAVEJob Summary: We are a small close-knit team that help each other out when required so flexibility and adaptability is a must for this role. We are looking for a bright and driven individual that will form strong relationships with our customers and strive to meet / exceed the needs of our customers every day.
It is a fixed term contract for months.
Customer Service Responsibilities· Monitor orders received via online portal – ensure items are available and priced correctly – Managing margin targets.· Stock checking for efficient delivery times – change out products where required.· Liaising with customers advising them of any updates on orders· Manually processing customer orders where required· Communicating promotions with all customers· Applying appropriate pricing to customer accounts – contracts and mailers etc· Manage incoming enquiries and queries via phone and manage Web Chat portal daily.· Responsibility for strong relationships with customers.· Manage customer reward points usage and expiry.· Proactively manage strong relationships with our customers.
Sales Enquiries and Quotations· Provide quotations to new and existing customers as required.· Ensure you follow pricing guidelines and maintain target margins.
Requirements:· Proactive approach to customer care and problem resolution· Follow through all tasks to completion.· Excellent communication skills, rapport and relationship building strengths.· Ability to manage pricing and margin control effectively.· Product knowledge, keen ability to deliver excellent customer service.· Organisation and effective time management skills.· Follow through, commitment to complete all activities effectively and on time.· Ability to show initiative for the enhancement of the service to customers.· Tenacity – a determined can do attitude.· Show willingness to go the extra mile.
Apply by 14/02/2026 with CV and cover letter to