Customer Success Manager (French-speaking)
Galway, Ireland
Here’s a summary of the role:
Diligent is seeking a Customer Success Manager (French-speaking) to join our growing Customer Success team, partnering with a portfolio of key accounts to drive product adoption, retention, and long‑term customer value across our GRC platform.
This is a role for someone who thrives on building strong relationships and delivering measurable impact, with a hands‑on approach to customer engagement.
At Diligent, our Customer Success Managers are at the heart of how our clients realise value from our platform. You’ll own a portfolio of accounts, build trusted relationships, and play a key role in shaping customer outcomes across France, Belgium, and Luxembourg. If you’re passionate about helping customers succeed, thrive on collaboration, and enjoy turning insight into action, this is your opportunity to make a measurable difference in a fast‑growing global SaaS company.
This role operates on a hybrid model, with 50% office‑based work required.
Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the location you reside.
Here’s a breakdown of what you’ll do:
Managing a portfolio of client accounts, acting as the main point of contact for day‑to‑day coordination
Running regular strategic review meetings with clients to discuss usage, goals, strategy and overall satisfaction
Monitoring product adoption and usage data to identify risks or growth opportunities and drive client engagement
Increase overall client health and satisfaction with Diligent
Proactively engaging with customers to drive success and value realisation, identifying retention risks, and developing mitigation strategies
Reaching out to clients to drive engagement and ensure they’re getting value from the platform
Driving renewals by maintaining strong relationships and demonstrating ROI
Identifying and qualifying upsell and expansion opportunities, working closely with Sales to ensure they are effectively progressed
Coordinating with internal teams (implementation, support, product, sales) to resolve issues and improve the customer experience
Acting as the “voice of the customer” internally, sharing feedback to improve products and services
Handling any challenges or escalations, ensuring issues are resolved quickly and professionally
These are the essentials you’ll need to get an interview:
3-5 years of experience in a client facing role managing accounts
Some experience in sales CRM applications such as Salesforce
Experience with the Microsoft Office suite, particularly Excel
Fluency in both French and English (written and verbal) is required
Willingness to travel to client sites
Behavioural Skills:
Build and maintain strong direct client relationships with key stakeholders & retain those relationships
Excellent communication and presentation skills, with the ability to manage multiple stakeholders
High level of resilience and a positive attitude when faced with adversity
Demonstrates curiosity about technology and AI, with a solutions‑focused approach
Strong problem‑solving ability, with a natural curiosity around the client’s business needs
It would be great if you had these to, but we’ll support you if you don’t:
Prior experience in SaaS or GRC is advantageous
Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
Diligent is a proud equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
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