General Information
Position: Customer Service Agent- Mandarin
Location: Office based inSandyford, Dublin 18, Ireland.
Work Hours: Monday - Friday, 8am - 6pm
Representatives will help Improve sales data quality in the internal Client Relationship Management system.
What we do?
Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data
Objectives
* Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data
* Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact
* Our first priority is to ensure critical data within our systems is accurate
* Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems
* Our processes are categorised into various workflows
Duties and Responsibilities:
* Review and Approve or deny connections within a review tool based on client Policy
* Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company
* Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings
* Read, understand and make decisions based on policy documents
* Correspond with internal salespeople regarding any appeals filed
* Review content, create tasks, follow up on open tickets
* Provide feedback on trends identified in reviews
* General data entry related tasks
* Provide suggestions to improve the process and workflows
Required Experience
* Familiar with and user of social media products
* Mandarin Language Proficiency
* Excellent work pacing time management skills, able to work independently
* Attention to detail is essential to ensure the quality of work execution
* Able to work in multiple tools web browser windows at one time
* Shows initiative
* Familiar with MS office mainly excel for updating progress
* Candidates should have good search and navigating skills
* Interpersonal Skills
* Self starter, can easily adapt to change new content, changing policies
* Good problem solving