Posted: 16 June
The role
About the Role
Operations Scheduler
At Panda, we’re looking for an Operations Scheduler to help keep our waste collection operations running smoothly, safely and efficiently. This is a key coordination role supporting the timely collection, transport and disposal of waste across our customer base. You’ll work closely with drivers, operations, maintenance, customer service and sales teams to make sure routes are planned effectively, service commitments are met, and issues are resolved quickly. As an Operations Scheduler, you’ll be central to the day-to-day flow of the operation, balancing customer needs, driver communication, vehicle availability, route changes and compliance requirements in a fast-moving environment.
What you’ll be doing
Plan, assign and adjust daily waste collection routes to maximise efficiency and service delivery
Use route planning and optimisation systems to support effective routes, taking account of traffic, weather and collection schedules
Create and manage collection schedules for residential and commercial customers
Ensure regular collections and special service requests are scheduled accurately
Adjust schedules to manage holidays, breakdowns, emergency requests or operational disruption
Maintain regular communication with drivers to support timely collections
Provide clear route instructions, customer requirements and updates on potential hazards
Manage real-time changes to routes, schedules and driver activity
Act as a key point of contact for customer queries, missed collections and service issues
Work with field teams to resolve complaints and service requests quickly and professionally
Keep customers informed of delays, route changes or rescheduled services where required
Monitor vehicle locations using GPS and tracking systems
Track route progress, driver performance, fuel usage and route compliance
Respond quickly to breakdowns, missed pickups, accidents, traffic delays or adverse weather
Reassign resources or amend routes to keep services moving during disruption
Support compliance with relevant waste management, transport and environmental regulations
Promote safe working practices and report incidents, accidents or safety concerns
Maintain accurate records of routes, collections, fuel usage, maintenance activity and driver hours
Support internal reporting, invoicing and compliance requirements through accurate data entry
Work closely with operations and maintenance teams to schedule vehicle repairs and servicing
Help ensure vehicles are roadworthy, properly equipped and ready for dispatch
Monitor vehicle loads to ensure weight limits are not exceeded
Coordinate deliveries with transfer stations, landfills and recycling facilities
Liaise with sales, customer service, recycling and hazardous waste teams to support customer commitments and correct waste handling
Use dispatch systems, GPS tracking tools and communication platforms effectively
Support drivers with in-cab technology and mobile applications
Attend meetings as required and act as a positive ambassador for Panda
What we’re looking for
Experience in transport coordination, scheduling, route planning, dispatch, logistics, waste management or a similar operational role
Strong organisational skills with the ability to manage multiple priorities at once
Clear and confident communication skills, especially when working with drivers, customers and internal teams
Good attention to detail and the ability to keep accurate records
A calm, practical approach to problem solving in a busy operational environment
Confidence using systems, tracking tools, spreadsheets or dispatch platforms
Ability to make quick, sensible decisions when schedules or priorities change
Strong customer focus and the ability to resolve service issues professionally
Awareness of health, safety, compliance and environmental responsibilities
A team-focused approach and willingness to support wider operational needs
Benefits
Competitive salary
Permanent, full-time position
20 days annual leave
Training and development support
Opportunities for career progression within Panda
This Operations Scheduler role would suit someone who enjoys problem solving, coordinating people and resources, and playing an important part in keeping essential services moving.
This is a great opportunity for someone looking for a practical, fast-paced Operations Scheduler role where they can make a real impact on daily operations, customer service and overall efficiency.
Equal Opportunity and Diversity Statement
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
#J-18808-Ljbffr
