Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Employee Relations Manager is a key strategic partner to the Global Human Resource Business Partners (HRBPs), Global Employment Law Team, Ethics & Compliance team, and Global Safety & Security Team. The Employee Relations Manager provides advice and counsel to employees, managers, HRBPs, and business leaders on interpersonal conflict, performance management challenges, conduct issues, and other employee relations matters. The role involves conducting grievance investigations, partnering with Legal and other teams, and providing insights and recommendations to improve the employee experience across the enterprise.
What You Will Do
* Act as a thought partner to HRBPs and business leaders on interpersonal challenges, conduct issues, and leadership concerns.
* Provide advice and support regarding workplace conflicts, conduct concerns, and leadership style issues.
* Conduct investigations into concerns of unfair treatment, inappropriate behavior, retaliation, conflicts of interest, and bullying.
* Partner with Legal, Ethics & Compliance, and Safety teams as needed.
* Improve Employee Relations processes to enhance the employee experience globally.
* Collaborate on training initiatives to promote a positive workplace culture.
Who You Are
* You have experience providing feedback and coaching at all levels, leading with empathy and influencing outcomes.
* You have conducted workplace investigations (4+ years), maintaining neutrality and objectivity, and can develop investigation plans, questions, and reports.
* You possess knowledge of UK & Ireland employment law.
* You are skilled at identifying root causes and providing strategic insights.
* You can navigate ambiguous situations and manage competing priorities effectively.
Qualifications
* 4+ years of conducting investigations in a fast-paced environment
* 2+ years of experience in employee relations or HR
* Certification through AWI or similar is preferred
Additional Information
Work Personas
We support flexible work arrangements based on roles and locations. Learn more here. Eligibility may be confirmed via third-party services.
Equal Opportunity Employer
ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, gender, age, or other protected categories.
Accommodations
If you need accommodations during the application process, contact globaltalentss@servicenow.com.
Export Control Regulations
Positions requiring access to controlled technology may need export approval. Employment is contingent upon obtaining necessary licenses.
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