Specific Requirements
* To liaise with all HODs on a daily basis to ensure sufficient staffing levels.
* To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HODs.
* To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
* To ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
* To patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
* To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
* To take control and lead the team in the event of a fire alarm or pre alarm scenario.
* To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.
* Ensure that the back of house areas are in clean and proper condition.
* To attend the daily 11am/4pm team briefing ensuring that all the days business is covered and any feedback is followed up.
* Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIPs, Complaints, Special Requests, Function Business and AOB.
* To look after requisitions outside of store hours ensuring that all documentation is completed.
* To deal with the situation in the event of a Salto Wristband loss in conjunction with the General Manager.
* To spot check guest bedrooms on a daily basis.
* To ensure that all public areas within the Hotel are maintained in accordance with the agreed standards.
* To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time.
* To get involved in and carry out training in the hotel.
* To ensure that all necessary Duty Management documentation is compiled, recorded and stored. To conduct show arounds as required.
* To help with booking out guests to Hotels when needed.
A full job description can be obtained on request.
Skills
Hospitality Management Hotel Operations Hotel service Guest relations Micros Microsoft Word
Benefits
* Parking
* Meal Allowance / Canteen
* Employee Assistance Programme
* Health & Wellbeing Week
* Discounted Rates at Sister Hotels
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