Customer Service Advisor - Work from home page is loaded## Customer Service Advisor - Work from homeremote type: Praca z domulocations: Corktime type: Zatrudnienie w pelnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: ******** Join Our Customer Service Dream Team!
Permanent contract with a competitive salary of €29,432 per year 40 hours per week on a rotational shift pattern Work-from-home flexibility – no commute, just comfort!
Shift Details: We operate across: Monday to Friday: 6am–9pm Saturday: 8am–6pm Sunday & Bank Holidays: 10am–6pm So, full flexibility is key to success in this role.
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!!! Starting 12 January **** **Job title:**Customer Service Advisor - Work from home**Job Description:****What you'll be doing:**You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.
* Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
* Identifying vulnerable customers and adapting approach, providing additional support when required.
* Handling escalated customer queries with empathy and integrity, logging accurately* Dealing with a wide range of queries across telephony / email / web chat / channels**What we're looking for:*** Previous experience within a similar role, ideally with experience of working with Social media platforms* Excellent written English skills* Proficient in using various computer applications and software simultaneously* An attentive listener who can empathise and adjust to different customer needs* A self-motivated individual who takes responsibility for customer issues and follows them through to resolution* A positive and enthusiastic person who shares our vision of delivering excellent customer service every time* Working from home you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed* A starting salary of €29,432per annum* Internal career progression and development opportunities – most of our management team started with us as Advisors!
* 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
* Life Assurance cover, covering x2 of your salary after qualifying period* Access to the Capita Pension Scheme* Access to our Employee Assistance Programme* Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores... the list goes on!
This role is open to those residing in the Republic of Ireland.
**About Capita**Capita is a leading provider of business process services, driven by data, technology and people.Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
**What we hope you'll do next:**Choose 'Apply now' to fill out our short application, so that we can find out more about you.
**Location:**Cork,Irlandia**Time Type:**Zatrudnienie w pelnym wymiarze godzin**Contract Type:**Staly**Capita is a consulting, transformation and digital services business.
We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.
We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.
We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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