Answering inbound customer calls and online (email, customer app, website portal, web chat etc.) queries in a timely fashion.
· Resolving issues/queries/complaints effectively and to escalate to relevant departments where necessary.
· Establish good working relationships with customers and provide information regarding the products and services we offer.
· Establish good working relationships with internal departments.
· Continuing development of the domestic accounts and online processes to facilitate a completely streamlined service for our customers.
· General credit control duties.
· Ad hoc duties as required.
About You
To be successful in this role you will have customer care at the heart of what you do and a true desire to help others. In addition, you will:
· Speak fluent English and have excellent communication and listening skills, both written and verbal.
· Demonstrate real energy and passion for customer service.
· Must be able to deliver the highest levels of care to customers satisfaction.
· Great organisation and operational skills - must be diligent and conscientious in relation to logging calls, resolving issues and keeping relevant notes and information on our online systems for the entire team to access if necessary.
· Be able to work as part of a team, supporting your colleagues.
· Be able to work under pressure and meet deadlines.
· Be digitally savvy and comfortable with new technology.
· Have a positive, caring attitude and be a brand ambassador for Mulleadys Ltd.
· Experience working in a call centre/customer service role is an advantage.
Job Type: Full-time
Pay: From €14.00 per hour
Benefits:
* Bike to work scheme
* Employee assistance program
* On-site parking
Education:
* Advanced/Higher Certificate (required)
Experience:
* customer service: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person