At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryThe Quality Technician supports the effective operation of the testing laboratory by ensuring all quality, testing, and documentation activities comply with internal procedures, Customer requirements, and applicable regulatory or accreditation standards. This role performs routine quality checks, supports laboratory testing activities, maintains accurate and controlled quality records, and plays a key role in document control to ensure the integrity, traceability, and availability of quality system documentation. Work closely with laboratory staff, Quality, and management, the Quality Technician supports audits, investigations, corrective and preventive actions, and continuous improvement initiatives, helping to maintain compliance, data integrity, and high standards of laboratory quality and reliability.DutiesAssist in supporting training, update the relevant matrix, and provide training guidance to meet training requirementsEnsure records, procedures, processes, and data entry are processed with a high level of detailAssist in the review of records and test reports with a view to achieving the right first-time approachSupport laboratory staff in adhering to quality system requirements, including data integrity, traceability, and good documentation practices Maintain the document management control system, including:Creation, review, issue, revision, and archiving of controlled documents (e.g. SOPs, test methods, forms, templates)Process document updates via the site eQMS TrackWiseEnsuring only current, approved documents are available at points of useMaintain accurate and complete quality records, ensuring records are legible, traceable, and retained in accordance with document retention requirementsSupport internal and external audits by preparing documentation, retrieving records, and addressing audit observations related to documentation and laboratory practicesAssist with investigations, deviations, nonconformances, and corrective and preventive actions (CAPAs), including documentation and follow-upMonitor compliance with laboratory quality procedures and escalate issues or trends to the Quality team as requiredSupport continuous improvement initiatives related to laboratory processes, documentation efficiency, and quality system effectiveness Duties - cont'dGuide laboratory personnel on document control processes and good documentation practicesReview and execute internal audits as assignedProcess all Change Control Requests through the Quality Management SystemCoordinate activities between departments when requiredCarry out additional duties as required by the Site Quality Manager to support the site in Promote good quality practices at all timesSupport all Quality-related administration activities: filing, archiving, emailing, reviewing of spreadsheets, updating/reviewing of documents and presentationsCarry out additional duties as required by the Site Quality Manager to support the site in maintaining compliance Education DegreeBachelor's DegreeRequired Experience5 years in a similar regulated industry Worked under an established QMSWorked with an electronic QMS strong advantageExperience in processing large change controls and overseeing projects with cross-functional teams Experience working under ISO 9001, ISO 17025, or ISO 13485 Problem-solving techniques, 5 Whys, Fishbone & Data-driven problem-solving abilityStrong understanding of quality and compliance as they relate to industry.SkillsAbility to interact at all levels within the organization.Strong problem-solving ability.Good communicator, both verbally and in writing.High level of attention to detail and accuracy.Strong organizational skills.Ability to manage and deliver multiple tasks effectively and confidently.Demonstrated ability in facilitating or managing tasks in a self-directed and dynamic manner.Ability to work closely with various levels of the organisation to ensure quality requirements are achieved.Good interpersonal skills.Strong knowledge/ability of MS Office applications, including Word and Excel Ability to interact at all levels within the organization.Strong problem-solving ability.Good communicator, both verbally and in writing.High level of attention to detail and accuracy.Strong organizational skills.Ability to manage and deliver multiple tasks effectively and confidently.Demonstrated ability in facilitating or managing tasks in a self-directed and dynamic manner.Ability to work closely with various levels of the organisation to ensure quality requirements are achieved.Good interpersonal skills.Strong knowledge/ability of MS Office applications, including Word and Excel STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit STERIS strives to be an Equal Opportunity Employer. Seniority level Not Applicable Employment type Full-time Job function Quality Assurance Industries Medical Equipment Manufacturing and Hospitals and Health Care