Overview
Position Overview: As a Field Engineer for Diperk you will respond to the needs of the customer for diagnosis, services, and repairs on Perkins engines and generators in the field. You will also report back to both the customer and the Diperk team on the work completed and if any further recommendations are required in a timely manner to allow a comprehensive quote to be created. As the Perkins engine range covers many sectors you will have the opportunity to learn and develop your skills across multiple disciplines including Electrical Power Generation, Construction, Agriculture, Rail, Marine and many more.
Company: Finning (Ireland) Ltd
Number of Openings: 1
Worker Type: Permanent
Job Description
DiPerk Power Solutions are the only authorised OEM distributor for Perkins in the UK and Ireland, providing support for complex or minor repairs and regular interval servicing for plant, electric power, agricultural or marine equipment.
Major Responsibilities
* Communicate with customer / End user to ensure knowledge of customer procedures, adhere to site requirements. Provide an estimate of arrival time.
* Perform pre-task assessments to ensure the site and tasks are safe and in line with the Diperk/Finning safety standards.
* Carry out complex diagnosis to determine the likely cause of reported engine problems (mechanical and electrical) including aftertreatment systems using Perkins EST and specialist diagnosis equipment. Update the customer with any information for the work required. Provide a comprehensive detailed report to allow Diperk to construct a quote as requested by the customer.
* Identify parts required to carry out the repair, requisition parts, and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
* Undertake major overhauls, minor repairs, and preventative maintenance service work on Perkins engines to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement to bring the machine up to the required standards.
* Be available to support a call-out rota for out-of-hours breakdowns and service requests from customers, including overtime and travel throughout the UK with occasional overnight stays.
Benefits
* Salary €45,000 - €50,000
* 25 days holiday + bank holidays (+ option to purchase up to 5 extra days)
* Annual Bonus
* Healthcare benefits (claim back costs on everyday health expenses such as optical, hearing, physio, dentistry)
* Access to company share scheme
* Up to 5% pension (matched by company)
* Refer a friend bonus
* Employee reward platform (retail discounts and other employee rewards)
* Life insurance
* Laptop and phone, van
* Overtime
Specific Skills
* Work autonomously on own initiative as well as part of a team
* Good interpersonal skills and ability to build positive relationships across all levels of the business
* Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
* Ability to follow processes and best practices
* Effective problem solver with strong analytical skills
* Motivated and dynamic self-starter
* High attention to detail
* Good IT skills
* Champions health & safety
Knowledge
* Field-based diagnosis tools and equipment is essential
* In-depth knowledge of diesel engines
* Mechanical and electrical engine systems including aftertreatment
* Power generation systems
* Warranty processes (Desirable)
* Commissioning processes (Desirable)
Accountability
* Undertake a local site risk assessment prior to commencing service work
* Prepare an appropriate method statement in line with standard procedures, or discuss rectification of site circumstances with the customer and/or Diperk supervisor
* Inspect and test completed machine to ensure it operates to expected performance, reporting any further defects or suspect conditions
* Finish service reports and warranty documentation to enable correct and timely charging; comply with Health and Safety policies
Education & Experience
* Engineering qualification in a relevant field (working on engines / generators)
* Marine Engineering
* Heavy earth-moving equipment
* Construction and static machines
* Power Generation
* 5 years’ experience in a field service environment
* Working directly with customers
* Full driving licence
For this role the candidate will be supplied with a service van, laptop and mobile phone; distributor level training using the latest diagnostic equipment will be provided. Finning is an equal opportunity employer and we actively encourage all individuals to apply. We do not discriminate on gender identity, race, national or ethnic origin, religion, age, sexual orientation, marital or family status, or disability. Reasonable accommodations are available during the recruitment process.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Machinery Manufacturing
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