ServiceNow Administrator
A global professional services organisation seeks a Junior Administrator to develop skills in ServiceNow administration, development and integration while contributing to digital transformation initiatives.
Responsibilities:
* Configure and customise ServiceNow modules, including ITSM, ITOM, SAM, BCM and SecOps
* Perform platform administration tasks such as user and role management, permissions and maintenance
* Create and maintain catalog items, workflows, business rules and scripting
* Participate in Agile ceremonies and contribute to backlog grooming, sprint planning and reviews
* Assist in troubleshooting incidents and resolving issues within the platform
* Collaborate on integration activities using REST APIs and other technologies
* Support testing, documentation and deployment of ServiceNow features and upgrades
Requirements:
* 1-3 years of experience in IT support, system administration or application development
* Exposure to ServiceNow through training, certifications, internships or hands-on projects
* Basic scripting knowledge (JavaScript, Glide)
* Understanding of ITIL principles and service management workflows
* Excellent problem-solving, communication and documentation skills
* Proactive attitude with a willingness to learn and grow
* Agile/SCRUM exposure is beneficial
* ServiceNow CSA certification is preferred
* Familiarity with REST APIs, JSON and enterprise integration concepts is advantageous
Benefits:
* Hybrid working model
* Career development, structured training and mentorship
* Inclusive, diverse and collaborative workplace culture
* Recognition programs and opportunities for internal mobility
* Competitive salary and benefits package